12 Month Warranty minimum
All products carry a full 12 month warranty as standard. As an authorized UK sub distributor and retailer we are backed up by our UK distribution partners.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us 14 days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund minus postage costs unless we are at fault. A 10% restocking fee will apply to business customers. Or we will exchange items if they are faulty on delivery to you and we are notified within 14 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Our Right to Cancel
When an order is placed with us we reserve the right to cancel an order if for some reason an item is unavailable when we come to despatch it (stock error/damage or other) or due to a pricing mistake which we simply can not honour. Your contract with us starts when you order is delivered/collected.
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.